FAQs
What is your return and refund policy?
At Capitalo, your satisfaction matters. If your item arrives damaged, incorrect, defective, or does not match the description, you can request a refund within 7 days of delivery. Simply contact us with your order number and photos/videos of the issue, and we’ll quickly arrange a replacement or full refund
Do you offer free shipping or have any shipping fees?
Yes! We offers Free Worldwide Shipping on all orders — no minimum purchase required. There are no hidden fees, and all shipping costs are fully covered by us.
How long does it take to process and ship my order?
All orders are processed within 1–2 business days.
After processing, delivery typically takes:
3–10 business days for standard worldwide shipping
You will receive a tracking number once your order has shipped so you can follow your package every step of the way.
Do you offer any warranties or guarantees on your products?
At this time, We does not offer product warranties.
However, we stand behind every order with our 100% Customer Care Commitment — if your item arrives damaged, defective, or incorrect, we will provide a replacement or refund according to our Refund Policy.
What if I need to change my address?
Once your order is confirmed we immediately begin processing it and cannot change your address on it.
Are duties and taxes included with international orders?
Import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.
Can I cancel my order?
Once your order is confirmed we immediately begin processing it and cannot be cancelled.
